Zelle® for your business

Zelle® is a fast and easy way for small businesses to send, receive, and request money typically within minutes^[1] with customers and eligible vendors you trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your Regions bank account with just your email address or U.S. mobile number. 

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log into Regions Online Banking^[2] or our mobile app^[3] and select “Send Money with Zelle®.” Select the eligible account you’d like to use for payments and confirm your email address and U.S. mobile phone number. You’ll receive a one-time verification code. Enter the code and start using Zelle®. 

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.^[1] If the small business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled.

It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account. 

To request money using Zelle® with a small business account, select “Send Money with Zelle®,” select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request^[4].” 

If your customer is using Zelle® through their banking app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request.

If your customer is not enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method. 

There are a few ways you can encourage your customers to pay you with Zelle®.

• Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
• Use Zelle® to request^[4] money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).
• Download Zelle® marketing assets for free from zellepay.com and add them to your website, social media and more.

Neither Regions nor Zelle® offers a protection program for any payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.

No, Regions does not charge a fee to use Zelle® with a small business account.

Keeping your money and information safe is a top priority for Regions. When you use Zelle® within our Online Banking^[2] or Regions Mobile App^[3], your information is protected with the same technology we use to keep your Regions account safe.

Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don’t need to do anything different to send money to a small business.

The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.^[1]

No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.

Log in to the Regions Mobile App^[3] or Online Banking.^[2] In Payments, select “Send Money with Zelle®”, then "Send.” Accounts eligible for Zelle® transactions will be displayed.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the United States.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel this payment.”

If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled.

This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending or receiving money to users enrolled in the Zelle® app.

If you sent money to the wrong person, please immediately call our customer support team at 1-800-472-2265 so we can help you.

Please call Regions at 1-800-472-2265 so we can help you.

Zelle® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle® QR code, log into the mobile app, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code via email, text message or print it on an invoice, business card or flyer.

To send money, log into the mobile app or Regions Online Banking, click “Send money with Zelle®”, then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellpay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.