Improving Your Checking Account Management

We’re always improving the way we keep you updated about your available balance and checking account activity. We want you to be more aware of your account balance so you don’t spend more money than you have available in your account. We want to help you avoid overdrafts by making it easier to see how much money is available to spend or withdraw right now.

Pending Check Transactions

When a check you write from your Regions personal checking account is cashed or deposited, it may show as a pending transaction and reduce your available balance (the amount you can spend) by the amount of the check at the time it is presented to us for payment.

Showing the check as pending is our way of letting you know that your check has been presented for payment and may be processed that night. This will allow you time to make a deposit to cover the check before the end of day cutoff if needed – potentially avoiding or reducing overdraft fees.

• You can check your available balance before making additional purchases that day to make sure you have enough money in your account to cover the expense.
• You can transfer or deposit funds before the 8 p.m. CT cutoff time if you believe your account may overdraft when we post the check at the end of that business day.
• You can see if a check you wrote may be processed that day by logging into Online Banking or Mobile Banking.

Time Order Posting

We post transactions on your account at the end of the day. We apply your available credits and deposits first to give you the highest beginning available balance. Then, we take a time order approach to your debits, withdrawals and payments and post them in the time order that we receive them.

We have amended the terms of the Regions Deposit Agreement to reflect the posting order described above. You can find full details Deposit and Card Agreements.

Debit Card Transactions

You won’t be charged an overdraft fee when an authorized debit card transaction overdraws your account if there was enough money in your account to cover the transaction at the time we authorized the purchase.

Alerts Enhancements

We will send you email alerts to let you know when:

• A specific type of hold has been placed on a deposit
• An overdraft or insufficient funds fee has been charged
• An overdraft protection transfer has occurred

In addition, you can choose to set up optional alerts and notifications for:

• Daily balance — receive an alert once each day with your current available balance.
• Withdrawals — receive an alert when a certain transaction reduces your available balance.
  • This alert combines current notifications for debit card transactions, checks cleared and account transfers.
  • Withdrawal alerts will also include electronic ACH debits and branch withdrawals.
  • Set a custom dollar amount or receive an alert for each transaction.
• Credits and deposits — receive an alert when a certain transaction results in a credit or deposit of funds.
  • This alert combines today’s notifications for incoming transfers and deposits made at an ATM, Mobile app, Online Banking, Contact Center or branch.
  • Credit and deposits will also include a new alert for ACH deposits.
  • Set a custom dollar amount or receive an alert for each transaction.
• Balance threshold — receive an alert once per day when a transaction causes your available balance to fall below or continue to be less than an amount you set. (Note: This alert may not be triggered by all transaction types.) 
• Negative balance — receive an alert once per day when a transaction causes your available balance to drop below or continue to be less than $0.00. (Note: This alert may not be triggered by all transaction types.)

Alerts can be delivered via SMS/text, mobile notifications or email^[1]. Log in to Online Banking or the app to select the alerts that matter to you and choose your preferred delivery method(s). Please be sure to keep your contact information up to date so that you will timely receive alerts.

Frequently Asked Questions 

Where can I see the list of alerts that I will receive?
You can view and manage your optional alerts in Region Online Banking and the Regions Mobile app.  

• Once logged in to Regions Online Banking, choose the Customer Service tab and select Alerts.
• In the Regions mobile app, choose Alerts in the main menu.

Can I turn off banking alerts?
The mandatory email alerts cannot be turned off. They are in place to help you be more aware of certain overdraft and funds availability hold situations.

Online Banking Enhancements

We've also made it easier to see how much money is available in your account so you can make the best financial decisions for you, by:

• Using simple, plain language to describe your pending transactions.
• Including the expiration date when funds on hold from a check you deposit will be available to spend.
• Showing your Projected Available Balance so you know how much money you have available to spend after funds from deposits are made available and debit transactions have been presented during nightly posting.^[2]