Fair and Responsible Lending

Regions complies with both the letter and the spirit of fair and responsible lending laws, treating customers fairly and consistently in every phase of the lending process.

We will make products and services, including credit products, available to prospective and existing customers without regard for characteristics such as race, color, national origin, religion, sex, marital status, or age; because part or all of the applicant’s income derives from a public assistance program; or, the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act; or any other basis prohibited by law.

We will help meet the credit needs of the communities in which we operate, including low-income and moderate-income neighborhoods.

All Regions associates have a basic responsibility to serve customers equitably. They will have the tools and information to do so, completing fair and responsible lending training on an annual basis. In each line of business, fair and responsible lending controls will be in place and any gaps in controls will be addressed.

We will do what is right and help customers make informed decisions about their banking experience.