Regions Help & Support

If you are using a browser:

First, select forgot username? or forgot password? from the Online Banking Login banner. Or select forgot username or password? from login.regions.com.

If you are using the Regions Mobile App:

Select need help logging in?, then select retrieve my username or reset password.

Reset password

To reset your password, we will ask you for personal information to compare to what we have on file, such as your username and Social Security Number (SSN). We may also ask for your last name, date of birth (DOB), ZIP code, card or account type, and card or account number.

After we confirm the information you gave us matches what we have in our records, we’ll send a one-time code to the phone number or email address associated with your account.

Once the one-time code is validated, you will be taken to a page to reset your password.

Retrieve username

To retrieve your username, we will ask you to provide either your phone number or the email address associated with your account. We may also ask for your Social Security Number (SSN), last name, date of birth (DOB), ZIP code, card or account type, and card or account number.

After we confirm the information you gave us matches what we have in our records, we’ll send a one-time code to the phone number or email address associated with your account.

Once the one-time code is validated, you will be taken to the login screen with your username pre-filled.

*If you are a business user and your username was provided by your organization, contact your company administrator to reset your password.