Regions Help & Support

If you notice any suspicious or unauthorized transactions on your account, it's important that you file a claim as soon as possible for the posted transactions so we can help you resolve it quickly.

You can also file a claim if you believe one or more transactions have posted to your account or card in error. We can help you investigate the charges.

To dispute a Now Card or Debit Card transaction:

For your convenience, we provide three options to dispute unauthorized, fraudulent or incorrect transactions on your account.

• Log in to Regions Online Banking and select Dispute Card Transaction from the “I Want To” menu on your account details screen or from the “Customer Service” tab.

  Note: There may be a limit to the number, amount, and/or types of transactions that may be disputed using Regions Online Banking.

• Visit your local branch.
• Call us at:
  • Debit Card — 1-800-295-8472
  • Now Card — 1-866-423-2265

To dispute ATM or Credit Card transactions:

• Visit your local branch.
• Call us at:
  • ATM Card — 1-800-295-8472
  • Credit Card — 1-800-253-2265

Please refer to your card agreement for additional information, including regulatory disclosures regarding unauthorized transactions, errors and dispute resolution.