Report Fraud

Help & FAQs

At Regions, we are committed to helping you protect yourself from fraud. Should you encounter fraud, phishing or smishing scams, or identify theft, we provide guidance on how to notify us and necessary steps to take toward resolving the issue quickly.

Dispute a Transaction

If you’ve noticed a suspicious or unauthorized charge on your account, it’s a good idea to contact us quickly to dispute the transaction. Learn more using our detailed guidance for what you need to know before contacting us, as well as what to expect during the process of disputing a transaction.

Lost or Stolen Cards

Report a lost or stolen card by immediately calling us at 1-800-REGIONS (1-800-734-4667), visiting your local branch, or logging into Online Banking or the Regions Mobile App and "Message Us". You may also use Online Banking^[1] or the Regions Mobile App^[2] by choosing “Card Services” within the menu. We provide options to report a lost or stolen card and to order a replacement card. We will ensure that your current card is canceled and that a new card is sent via U.S. mail.

Also, while we work together to resolve the issue, consider blocking activity on your Regions credit card, Now Card or debit card using LockIt®^[3] within the Regions Mobile App.

Identity Theft

As soon as you realize that you may have been a victim of an identity theft, it is important to take immediate action. An aggressive response on your part may help reduce your exposure to financial loss.

Review your Regions account. You should first review all of your account transactions for any suspicious activity. If you have determined that your Regions accounts have been compromised, or you suspect that a Regions account exists that you did not open, please contact a Regions Banker at 1‑800‑REGIONS (734‑4667).

Use our Identity Theft Kit. Should you become a victim of identity theft, or if you believe your Regions Bank account information may have been compromised, please download the Regions Identity Theft Kit (en Español) immediately. This is a free service that can help Regions customers restore their financial identity.

Contact your local police department. In the event of identity theft, it is important that you notify your local police department and file a report. Be sure to request a report number or a copy of the report for your records and, if necessary, to include with any affidavits you may need to provide.

Contact the Identity Theft Clearinghouse. The Federal Trade Commission (FTC) maintains the Identity Theft Clearinghouse — the federal government’s centralized identity theft complaint database. We encourage you to contact them and report your identity theft. Visit the website or call toll-free at 1-877-438-4338.

In their continuing efforts to help resolve identity-theft-related problems, this information is shared with other government agencies, consumer reporting agencies and companies where the fraud was perpetrated.

Notify credit bureaus. It is highly recommended that you contact the three national consumer reporting agencies if you believe you have been a victim of identity theft. Ask each agency to place a “fraud alert” on your credit report and to send you a copy of your credit file.

Equifax — 1-800-525-6285 or equifax.com

Experian — 1-888-397-3742 or experian.com

TransUnion — 1-800-680-7289 or transunion.com

Document everything. Use the Regions Identity Theft Action Register provided in our Identity Theft Kit to document your process.

Email and Text Message Fraud, Phishing or Spoofs

Fraudulent emails, text messages and websites designed to elicit your personal information can be very sophisticated and deceiving. Fraudulent emails and texts, known as “phishing” or “smishing” can look very similar to Regions communications. If you see suspicious emails, texts or online requests asking for information or actions regarding your financial information, do not click on the links or reply to the messages. If you believe that you have received or replied to a suspicious email and provided private information about your Regions account — including one-time codes, usernames, passwords and PINs — please contact us immediately at 1-800-REGIONS (1-800-734-4667) or via email at phishing@regions.com.

Enrollment in Online Banking requires eligible Regions accounts. To enroll in Online Banking, you must have either a Social Security or Tax Identification Number or use alternative enrollment procedures available by visiting a branch. Mobile Banking, Regions Mobile Banking app, Alerts, Notifications, Text Banking and Mobile Deposit require a compatible device and enrollment in Online Banking. All are subject to separate terms and conditions. There is no fee to access Online Banking or Mobile Banking, but fees may apply to certain products and services offered through Online Banking and Mobile Banking. Mobile Deposit may be subject to fees. Your mobile carrier’s messaging and data fees may apply. You must be at least 18 years of age to use Regions Bill Pay or Zelle.® U.S. checking or savings account required to use Zelle.®
Regions Mobile Banking requires a compatible device and enrollment in Regions Online Banking. Mobile Banking is offered at no charge, but fees may apply to certain products and services offered through Mobile Banking. Your mobile carrier’s message and data fees may apply.
LockIt® controls will not block all transactions on your card. They will not block transactions processed when standard authorization systems are not used. They will not block merchant-identified recurring transactions, credits to your account, ATM deposits, ATM Now Card loads, ATM payments (including transfers from your deposit accounts to your credit accounts), ATM check cashing, ATM inquiries or ATM account mini statements. If your credit card provides overdraft protection to your checking account, they will not block overdraft protection advances.